Every call answered.Even the furnace at 10 pm.
Dutyhand picks up the calls you can't. It answers in your business name, takes the caller's details, spots the emergencies and texts you a summary when the call ends. Your customers keep calling the number they already have.
Prototype: background scenes are blueprint drawings standing in for photography. Swap in licensed photos of HVAC, plumbing and electrical crews at work (stock or our own shoot) in the SCENES list. The console cycles three made-up calls in step with the scene.
The phone rings when your hands are full.
Most missed calls happen for ordinary reasons. The caller rarely leaves a voicemail. They ring the next company on the list, and whoever picks up first usually gets the job.
What are missed calls costing you?
Move the sliders to match your week. It runs in your browser and nothing is saved. The full check, with the package that fits, takes about two minutes.
Missed calls × the share that turn into jobs × what you keep on a job, over 4.33 weeks. An estimate from your own numbers, not a promise.
Prototype: the full Missed Call Check (frozen v22) sits at /check on the live site and opens Set up Dutyhand with the answers carried over. Defaults here are examples, not data.
Ninety seconds, start to finish.
A burst pipe at the end of the day. Press play to hear how Dutyhand handles it, and watch the summary the owner gets.
Burst pipe, 5:52 pm
Played with your browser's built-in voices, so it won't sound like the real agent. The words and the order are what Dutyhand does.
Prototype: replace with a real recorded TEST call (Retell) once Ryan clears the recording notice. Audio file plus captions; same layout.
A day on the tools with Dutyhand
A 60-second film following one HVAC owner from the first call at 7 am to the last text at night.
Prototype: video slot, 16:9. Shot list: van at dawn, tech on a rooftop unit, phone buzzing in a pocket, the text arriving, a booked job on the calendar. Needs a budget decision from Manny.
One call, ring to text.
What happens when a customer calls and you can't pick up. Most calls take a minute or two, and your text follows as soon as the call ends.
They call your number
The number on your truck, your website and your Google listing.
You don't pick up
Your phone company forwards the call to your own Dutyhand line.
Dutyhand answers
In your business name. It asks what's wrong and answers simple questions from your notes.
It takes the details
Name, number, address and the job. It reads them back and flags anything urgent.
You get a text
A summary after every call where someone spoke. Every call goes in your call log.
Prototype: step 2 is call forwarding (F30), blocked until tested on a real carrier line. Answering is tested on web calls, not yet on a dialled number. That's why the site says "tested on your own line".
You choose which calls it answers.
Calls you miss while open
You answer when you can. Anything you don't get to comes to Dutyhand.
After hours
Dutyhand answers once you're closed. Daytime calls ring you as usual.
Missed and after hours
Every call you don't answer, day or night.
Every call
Dutyhand picks up first, every time, and passes you what matters.
It follows your rules. It doesn't make promises for you.
An answering service is only as good as what it won't do. These rules are built in, and you set the rest: your hours, your service area, who gets which text.
What we promise every owner.
Client reviews go here once our first trial clients have used Dutyhand for a month. Until then, these are the promises we hold ourselves to.
You'll hear Dutyhand answer your own line before it ever switches on for a customer.
Every call gets a text summary to you, and urgent calls reach you first, with your backup texted if you can't reply.
At day 15 we go through your calls with you and tell you straight whether it's working for your business.
Prototype: each card is swapped for a real client review, with their written OK, once pilot clients finish a month. Made-up reviews stay off the site (Competition Act).
Plain monthly prices, set out in full.
Every package has your own Dutyhand line, set-up help and a real person who goes through your calls with you. Canadian dollars, plus GST.
Try Dutyhand free for 15 days.
No charge and no commitment. At day 15 we go through your calls with you and decide together whether it's a good fit. If you'd like longer, you have up to day 30 to decide.
Prototype: trial terms from Manny, 1 Nov: 15 days free, no commitment, fit review at day 15, decision up to day 30. Ryan to word the terms; Manny to confirm whether days 16 to 30 are billed.
Prototype: prices, minutes, extra-minute rates and service lines from Package Economics (1 Nov). The cancel wording needs Ryan's sign-off (WP5a gap 3). Publishing prices on the live site is Manny's go-live call.
From "let's try it" to your first answered call.
Six steps. You always know what's done, what's next and who's doing it. Nothing switches on until you've heard it work on your own line.
Tell us about your business
Hours, services, areas, who gets the texts. About 15 minutes.
YouWe confirm and book a time
You get a reference number and a time for your line check.
UsLine check call
We check your phone line together and set up forwarding. About 20 minutes.
TogetherWe build your test line
Your name, hours and rules in a test account. Nothing reaches your customers.
UsYou make test calls
Try an urgent call and a booking. We fix anything that sounds wrong.
TogetherYou pick the start date
Only when you're happy. After month one we go through your calls with you.
YouPrototype: Set up Dutyhand opens the frozen v0.5.1 form at /setup. Sending it alerts Amanda (trigger designed by Ralph and Manny). The step 2 reply time is Manny's open decision.
Straight answers.
Is there a free trial?
Yes. The first 15 days are free, with no charge and no commitment. At day 15 we look at your calls together and decide whether Dutyhand is a good fit. If you want more time, you have up to day 30 to decide.
Do I keep my phone number?
Yes. Your customers keep calling the number they have. Calls you don't answer are forwarded by your phone company to your own Dutyhand line.
Will callers know it's not a person?
Yes. The greeting tells callers they're speaking with an automated assistant for your business. Most callers want to be heard and called back, and it does both.
Prototype: greeting wording is R03, due from Ryan on Mon 2 Nov.
Can I hear it before I decide?
Yes. We set Dutyhand up in a test account with your business name and rules, and you make test calls before you pick a start date.
What happens with urgent calls at night?
Dutyhand flags the call as urgent and texts you straight away. If you don't reply within 5 minutes, your backup contact gets a text. It doesn't put callers through to you live yet; that's planned.
Will it book jobs?
It can book straight into your Google Calendar and refuses double bookings. Holding each booking for your OK, and Outlook, are coming next.
Does call forwarding cost extra?
That depends on your phone company and your plan. We check it with you on the line check call, before anything starts.
Will it quote prices?
Only if you give it your price list, and then only word for word. Otherwise it tells the caller you'll follow up with an estimate.
Can I cancel?
Wording to follow.
Prototype: cancel line from Zane and Ryan (WP5a gap 3).
What happens to my information?
Wording to follow.
Prototype: Ryan's text. No "secure" or "compliant" claims until there's evidence behind them.